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Start and Exit SureSmile

To start SureSmile, you must log into a web browser. Google Chrome is the recommended browser for accessing SureSmile. Mozilla Firefox  and Safari on the Apple OS are also supported, but WebGL must be manually enabled for Firefox and Safari.

Tip: To download and install a free Chrome browser, go to https://www.google.com/chrome, and follow the instructions to download Chrome.

Because you are now in a browser environment, you can open different areas of SureSmile in multiple tabs or in multiple windows. The name on the tab indicates the area available on that tab. For example, you could have a window open to the images page and another tab open for the therapeutic model. The label for the first tab would be HRID Images and the label for the second would be HRID therapeutic model, where HRID is the patient ID.

Obtain a SureSmile user name and password

If you do not have a SureSmile user name and password, follow these steps:

1. Open your web browser and go to https://login.SureSmile.com.
2. Click Register.
3. Enter a username, your email, and a password.
4. Type the password a second time to confirm it.
5. Confirm that the selected time zone is correct, and change it if necessary.
6. Click Submit.

Log into SureSmile

If you have a user name and password, follow these steps to access SureSmile:

1. Open your SureSmile web browser and go to https://login.SureSmile.com.
2. Enter your email and password, and click the Login button.
   Result: When you log in successfully, the clinic overview opens.
   OR
   If you have access to more than one practice, click  the name of the clinic in which you want to work, and that clinic overview opens.

Email Verification

The first time you log onto SureSmile, you will see a notice informing you that your email address must be verified as a valid address. If you ignore this notice, a reminder continues to display at the top of your screen.

You can click the “X” to close it, but the notice will appear every time you switch pages until you do one of following:

• If you are not using a valid email address:*

Click the update link in the message to go to your profile page. Enter a valid email address* and click Save Changes.

Switch back to the message on the previous page (click the back arrow of your browser) and this time on the message click the verify link to send an email to the email address associated with your user account. When you receive this system-generated email, open it and click the verify link in the body of the email. Go back to SureSmile. You should see a notification that your email address is now verified. Close this message. It will not reappear the next time you log in.

• If you are using a valid email address:*

Click the verify link to send an email to the email address associated with your user account. When you receive this system-generated email, open it and click the verify link in the body of the email. Go back to SureSmile. You should see a notification that your email address is now verified. Close this message. It will not reappear the next time you log in.

* A valid email is defined as a unique, actual email address from which you can send and receive emails.

Exit SureSmile

To exit SureSmile, select Logout from the settings menu on the upper-right side of any screen.

Note: SureSmile automatically logs you out after four hours with no activity.