Change Your Profile
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Change your Profile

From the profile menu, you can change your language, time zone, and password.

Change your password

To change your password, follow these steps:

  1. Click  on the upper-right side of any screen, and select your login name from the menu.
    Result: Your profile page appears with your user name and email address.
  2. Click the Password tab.
  3. Type your current password and then enter a new password that has at least eight characters, including upper and lower case letters, a number, and at least one of the following special characters:
    ~ ! @ # $ % ^ & * ( ) _ - ' " ; : < > , . ? | [ ] \
  4. Enter the password again, and then click Update password.

Reset a forgotten password

If you forgot your password, follow these steps to get a new password.

  1. From the SureSmile home page, click Login.
  2. On the Login screen, click Forgot your password?
  3. On the next screen, enter your email address and click Reset your password!
    Result: You will receive an email with a link to choose a new password.

    Note: The link that you receive in the email is good for only 24 hours. After you reset your password using that link, your practice administrator must reactivate your account before you can access patient data. See Manage Users for more information.

Change your username

If you notice your username has been entered incorrectly or your name has changed, you may update your username at any time without any action needed by the Practice Administrator.

  1. Click on the upper-right side of any screen , and select your username from the menu.
  2. Under the General tab, type a new username.
  3. Click Save Changes.

Note: If your username does not update when you change to another SureSmile screen, refresh your browser.

Change your language and time zone

When you log in to SureSmile  for the first time, make sure that  you set the correct time zone so that your  product notes and other records have the correct  time associated with them. You must set the time zone only once; on subsequent log ins, the correct time zone is set automatically.

To change your time zone and language, follow these steps:

  1. Click  on the upper-right side of any screen, and select your user name from the menu.
    Result: Your profile page appears with your user name and email address.
  2. Click the Language and Time zone tab.
  3. Select the appropriate values from the Language and Time zone menus.
  4. Click Save regional settings.

Return to SureSmile

To return to SureSmile from your profile page, do one of the following:

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