Troubleshooting Orders

In some cases, you may need to return to orders that have issues with missing, incomplete, or incorrect information.

Every product order has requirements that must be met in order to process it. If the Digital Lab does not receive all of the required information, they stop working on the order and put it on hold. The system creates a task to remind you to provide the required information. Respond to holds as quickly as possible to get the patient’s care back on track.

Types of Holds

The most common hold types are problems with records or brackets.