In some cases, you may need to return to orders that have issues with missing, incomplete, or incorrect information.
Every product order has requirements that must be met in order to process it. If the Digital Lab does not receive all of the required information, they stop working on the order and put it on hold. The system creates a task to remind you to provide the required information. Respond to holds as quickly as possible to get the patient’s care back on track.
The most common hold types are problems with records or brackets.
Tip: If you cannot take records at the scan appointment as recommended, make sure you take them no more than 4 weeks before the scan or no longer than 2 weeks after the scan. Any delay beyond 2 weeks after the scan will extend overall treatment time.